- The video won't play - what's wrong?
- Why does the video keep stopping and starting while I'm watching it?
- All videos are stuck on the loading screen.
- There is a QuickTime logo over my video player. What did I do?
- Why do videos that I watch end early (Show end screen early)?
- Why won't the video finish buffering?
- Can I watch EVTV1.com videos with a Dial-Up connection?
- Why can't I hear the audio when I'm watching a video?
- None of the above have helped me Click Here to send feedback on your problem.

Videos on EVTV1 are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you?ve installed.

Please completely uninstall Flash before reinstalling the latest version.

To uninstall Flash, please follow Adobe's instructions, click here.

Once you're done, restart your computer and follow Adobe?s instructions for reinstalling Flash, click here.

If the instructions above don?t resolve the issue please try the following:

1. Temporarily disable popup blocking software installed on your computer to test.

2. Allow EVTV1.com as a trusted site in your Firewall software.

3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren?t set as the default streaming application, as this might affect the video player.

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.

Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.

It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.

This could be caused by a number of things. First, you'll need a broadband connection with at least 500+Kbps for the best viewing experience.

If your connection speed meets the minimum requirement but you are still stuck on the loading screen, this could be caused by a firewall or internet blocker. These types of programs could block the media stream from EVTV1.com. If you have a firewall, you might want to temporarily disable it to see if the videos load. If so, you would need to adjust the firewall settings to allow streaming media from EVTV1.com to pass the firewall. If you are not sure on how to do this, please contact the manufacturer of your firewall.

This might also be caused by another streaming application such as Quicktime fighting for the stream. Please check streaming applications installed on your computer like RealPlayer, Quicktime, and Windows Media Player and ensure they are not enabled as the default player.

If you see a QuickTime logo over your video player and are unable to play videos, make sure QuickTime isn't your default Flash player. To correct your QuickTime preferences:

1. Open QuickTime Player.
2. Click "Edit" in the menu bar.
3. Click "Preferences," then click "QuickTime Preferences."
4. Click the "Browser" tab.
5. Click "MIME Settings."
6. In the "MIME Types" box, make sure the "Miscellaneous" option is unchecked.
7. Click "OK," "Apply," and "OK."
8. Restart your computer.

If a video is cut off while it's loading an incomplete copy can get stuck on your computer, and it will never fully download. You can try again by clearing your browsers cache. If it continues to happen you might want to check the stability of your internet connection.
To find out how to clear the cache, click your browser:
Internet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox 1.x (PC)
Safari

1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.

1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.

1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.

1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.

1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.

If the video's buffering is interrupted in any way, an incomplete copy can get stuck in your cache and never fully buffer. You can attempt to restart the buffering by clearing your browser's cache. If the issue continues to happen, you might want to check the stability of your internet connection.

To clear your browser's cache, follow the instructions listed here.

Still on a 56k? No problem. As you may already know, a slower connection simply means slower delivery of services. You only need a little more time and patience than with a faster connection.

For best results, you may want to start the video player and then click on the PAUSE button immediately. Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption. Remember, the shorter the video, the shorter the amount of time it takes to buffer.

To make sure that you hear sound while watching videos, please try the following:
- Adjust the volume control on your computer and speakers.
- Adjust the volume control located in the lower right corner of the EVTV1.com Video Player.
Ensure that the volume is up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.

If these steps don't correct the issue, you may want to try the steps below.

For Mac users:
1. Open "Applications" > "Utilities" > "Audio MIDI Setup"
2. Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.

For PC users:
1. Click "Start".
2. Select "Run".
3. Type: sndvol32
4. Click "OK".
5. Make sure the following are not muted and the volume is up for "Volume Control" and "Wave".

If you're still having trouble, check to see if your system meets these requirements for running the video player:

1. Macromedia Flash Player 7.0+ plug-in
2. Windows 2000 or higher with latest updates installed
3. Mac OS X 10.3 or higher
4. Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
5. Broadband connection with 500+ Kbps

Our videos on are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.

Please completely uninstall Flash before reinstalling the latest version.

To uninstall Flash, please follow Adobe's instructions, click here.

Then, restart your computer and follow Adobe's instructions for reinstalling Flash, click here.

If your system meets all the requirements, but the video player still isn't working properly, please try troubleshooting with a different browser.